Airport info & amenities

Maps Concessions Amenities FAQ

AIRPORT MAPS

Map for upper_level

Map for lower_level

Concessions

Quiznos Subs; Express by Uno; Cinnabon

On the right, past the
TSA Security Checkpoint

5 a.m.-8 p.m.

Starbucks Coffee

On the right, past the
TSA Security Checkpoint

4:30 a.m.-8 p.m.

Ruby Tuesday

On the left, past the
TSA Security Checkpoint

4:30 a.m.-8 p.m.

Smoky Mountain Travelmart

On the second level of the terminal building, before the TSA Security Checkpoint

4:30 a.m.-8 p.m.

Tennessee Marketplace

On the right, past the
TSA Security Checkpoint

4:30 a.m.-8 p.m.

Amenities

Free Wi-Fi

Terminal-wide

Service Animal
Relief Area

Located outside on the lower level of the terminal building before the Airport Hilton

Power Plug-in Spots

Underneath chairs terminal-wide

SmartCart

In baggage claim, on the first level of the terminal building

Lactation Station

A private Mamava Pod, located past the TSA Security Checkpoint to the right

Art in the Airport Exhibit

On the right, past the
TSA Security Checkpoint

Classic Shoe Shine

On the right, past the
TSA Security Checkpoint from
4:30 a.m.-8 p.m.

Customer Service

Representatives in orange vests available for wheelchair and additional assistance
from 5 a.m.-7 p.m.

FREQUENTLY ASKED QUESTIONS

There are many ways to make reservations for a flight. You can book directly with an airline through their website or by calling their 1-800 reservations line. You can also book flights through online travel sites such as kayak.com or google.com/flights. To make changes to an existing reservation, passengers must contact the company/airline where the original reservation was made.

Passengers over the age of 18 are required to show a photo driver’s license, passport, social security card, birth certificate, or other government issued identification. Minors are not required to have a government issued photo ID, but passengers should check with their airlines to see if minors need documentation for proof of age.

Starting on October 1, 2021, passengers will need a REAL ID or another acceptable form of identification to fly within the U.S. For more information, please visit tsa.gov/real-id.

Standard rates are $1 per 20 minutes. Short Term Parking (7’ 2”) is $20 per day. Long Term Parking (7’ 10”) is $14 per day. Economy Parking is $10 per day. Taller vehicles or buses must contact Republic Parking in advance at 865-970-2749. Click here to view a map of airport parking locations. Parking is paid upon return via cash or card.

If you lost your receipt or did not receive a copy while leaving the parking garage, please contact Republic Parking at 865-970-2749 or email info@tys.org and we will do all we can to help.

The Airport Authority only accepts applications for open positions. Full-time positions will be posted in the Knoxville News-Sentinel and on our website here. In order to apply for an open MKAA position, you may apply in person on the third floor of McGhee Tyson Airport. Airport tenants such as the airlines, rental cars, food/retail concessions, security/screening companies, and other businesses do their own hiring and will need to be contacted directly regarding employment opportunities.

To apply for security screening positions at McGhee Tyson Airport, visit the website of the Transportation Security Administration (TSA) at www.tsa.gov.

If a complaint involves an airline’s fares, service, schedules, or personnel, a formal complaint should be filed with the appropriate airline. Contact information for each airline’s customer service department is available on the Airlines at TYS page.

If a complaint involves parking, airport facilities, airport services or airport personnel, a formal complaint may be filed with the Metropolitan Knoxville Airport Authority at 865-342-3001 or by email at info@tys.org.

The information booth is located on the first floor of the airport in the baggage claim area. The info booth is staffed with airport representatives daily from 9 a.m.-5 p.m. Community brochures featuring attractions throughout the city are available, as well as maps and driving directions. If you have a question regarding the airport or community, stop by and the attendant will be happy to assist you.

P.O. Box 15600
Knoxville, TN 37901

2055 Alcoa Hwy
Alcoa, TN 37701

(865) 342-3000

info@tys.org

P.O. Box 15600
Knoxville, TN 37901

2055 Alcoa Hwy
Alcoa, TN 37701

(865) 342-3000

info@tys.org