Frequently Asked Questions

The physical, GPS address for McGhee Tyson Airport is 2055 Alcoa Highway, Alcoa, TN 37701.

Yes. We provide our travelers with free Wi-Fi throughout the terminal. We also have multiple plug-in stations located throughout the terminal, which provide areas for travelers to charge technology devices conveniently.

Standard rates are $1 per 20 minutes. Garage Parking (7’ 2”) is $22 per day. Terminal Parking (7’ 10”) is $16 per day. Economy Parking is $11 per day. Taller vehicles or buses must contact Republic Parking in advance at 865-970-2749. If length of stay is greater than 30 days, please contact Republic Parking in advance.
Click here to view a map of airport parking locations. Parking is paid upon return via cash or card.

If you lost your receipt or did not receive a copy while leaving the parking garage, please contact Republic Parking at 865-970-2749 or email info@tys.org and we will do all we can to help.

There is no off-property shuttle service offered at McGhee Tyson Airport. Check for information on taxi services, ride sharing, and car rentals.

Located behind the Airport Hilton, the Phone & Wait Lot allows you to stay with your vehicle while you wait for your guest to arrive. Click here to view a map of the Phone & Wait Lot.

The terminal building is open 24/7, so there is always access to the facilities. The security checkpoint and airline ticket counters open approximately two hours before the first departure of the day.

The physical, GPS address for McGhee Tyson Airport is 2055 Alcoa Highway, Alcoa, TN 37701.

Yes. There are multiple hotels in the area. There are also several nearby hotels offering shuttle services to the airport.

Yes. We provide our travelers with free Wi-Fi throughout the terminal. We also have multiple plug-in stations located throughout the terminal, which provide areas for travelers to charge technology devices conveniently.

For items left inside the airport, contact Dispatch at 865-342-3088. For items left onboard an aircraft, contact your airline.

The Airport Authority only accepts applications for open positions, which can be found online here. Jobs with airport tenants such as the airlines, rental cars, food/retail concessions, security/screening companies, and other businesses do their own hiring and can be found here.

If a complaint involves an airline’s fares, service, schedules, or personnel, a formal complaint should be filed with the appropriate airline. Contact information for each airline’s customer service department is available on the Airlines at TYS page.

If a complaint involves parking, airport facilities, airport services or airport personnel, a formal complaint may be filed with the Metropolitan Knoxville Airport Authority at 865-342-3001 or by email at info@tys.org.

Truist and First Horizon ATMs are located before the TSA Security Checkpoint. A TN State Bank ATM is positioned just past security next to Ruby Tuesday.

McGhee Tyson Airport does not offer currency exchange services. Please contact your banking institution for assistance. Most major international airports have money exchange services.

McGhee Tyson Airport is not an international airport. There are no customs offices.

There is no off-property shuttle service offered at McGhee Tyson Airport. Check for information on taxi services, ride sharing, and car rentals.

Located behind the Airport Hilton, the Phone & Wait Lot allows you to stay with your vehicle while you wait for your guest to arrive. Click here to view a map of the Phone & Wait Lot.

The information booth is located on the first floor of the airport in the baggage claim area. The info booth is staffed with airport representatives daily from 9 a.m.-5 p.m. Community brochures featuring attractions throughout the city are available, as well as maps and driving directions. If you have a question regarding the airport or community, stop by and the attendant will be happy to assist you.

The Information Center is located at the center of the Baggage Claim Level. Staff can assist you with customer paging, including visual paging for the hearing impaired, language assistance, information and passenger If you need to page an individual, you may stop by the Information Center as well.

The terminal building is open 24/7, so there is always access to the facilities. The security checkpoint and airline ticket counters open approximately two hours before the first departure of the day.

We encourage passengers to arrive at the airport at least 2 hours before their scheduled departure for domestic flights and 2.5 hours before their scheduled departure for international flights. Many airline ticket counters close 30 – 45 minutes prior to departure to allow staff to assist with the flight.

Visit www.tsa.gov for a list of permitted and prohibited items. Liquid items for a carry-on are restricted to 3.4oz and must be placed in a quart-size zip-top bag, limit one bag per passenger.

Check with your airline to find out the charge and weight limits for your checked baggage.

Passengers over the age of 18 are required to show a photo driver’s license, passport, or other government issued identification. For a list of acceptable identification, click here. Minors are not required to have a government issued photo ID, but passengers should check with their airlines to see if minors need documentation for proof of age.

Starting on May 7, 2025, passengers will need a REAL ID or another acceptable form of identification to fly within the U.S. For more information, please visit tsa.gov/real-id.

For items left inside the airport, contact Dispatch at 865-342-3088. For items left onboard an aircraft, contact your airline.

The Airport Authority only accepts applications for open positions, which can be found online here. Jobs with airport tenants such as the airlines, rental cars, food/retail concessions, security/screening companies, and other businesses do their own hiring and can be found here.

If a complaint involves an airline’s fares, service, schedules, or personnel, a formal complaint should be filed with the appropriate airline. Contact information for each airline’s customer service department is available on the Airlines at TYS page.

If a complaint involves parking, airport facilities, airport services or airport personnel, a formal complaint may be filed with the Metropolitan Knoxville Airport Authority at 865-342-3001 or by email at info@tys.org.

Allegiant Air, American Airlines, Avelo Airlines, Delta Air Lines, Frontier Airlines and United Airlines. Visit our Airlines at TYS page for contact numbers for each airline.

McGhee Tyson Airport offers nonstop flights to more than 25 locations around the United States. Visit our Nonstop Destinations page for a full list.

There are many ways to make reservations for a flight. You can book directly with an airline through their website or by calling their 1-800 reservations line. You can also book flights through online travel sites such as kayak.com or google.com/flights. To make changes to an existing reservation, passengers must contact the company/airline where the original reservation was made.

The terminal building is open 24/7, so there is always access to the facilities. The security checkpoint and airline ticket counters open approximately two hours before the first departure of the day.

We encourage passengers to arrive at the airport at least 2 hours before their scheduled departure for domestic flights and 2.5 hours before their scheduled departure for international flights. Many airline ticket counters close 30 – 45 minutes prior to departure to allow staff to assist with the flight.

Passengers should check-in at the upper level ticket counters in the departures section of the airport. A boarding pass or e-ticket is required to pass through the security screening checkpoint. Many airlines offer electronic check-in options where passengers can print their boarding pass at home. Visit your airline’s website for details.

If you need wheelchair assistance to the terminal, notify an airport employee or call 865-342-3180 between the hours of 5 a.m. – 8 p.m. EST.

Visit www.tsa.gov for a list of permitted and prohibited items. Liquid items for a carry-on are restricted to 3.4oz and must be placed in a quart-size zip-top bag, limit one bag per passenger.

Check with your airline to find out the charge and weight limits for your checked baggage.

Passengers over the age of 18 are required to show a photo driver’s license, passport, or other government issued identification. For a list of acceptable identification, click here. Minors are not required to have a government issued photo ID, but passengers should check with their airlines to see if minors need documentation for proof of age.

Starting on May 7, 2025, passengers will need a REAL ID or another acceptable form of identification to fly within the U.S. For more information, please visit tsa.gov/real-id.

If a complaint involves an airline’s fares, service, schedules, or personnel, a formal complaint should be filed with the appropriate airline. Contact information for each airline’s customer service department is available on the Airlines at TYS page.

If a complaint involves parking, airport facilities, airport services or airport personnel, a formal complaint may be filed with the Metropolitan Knoxville Airport Authority at 865-342-3001 or by email at info@tys.org.