ACI-NA Recognizes the Winners of the Excellence in Airport Marketing, Communications, & Customer Service Awards

OTTAWA (November 21, 2018) – Airports Council International-North America (ACI-NA) announced the recipients of the 2018 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 15, 2018, at an award gala during the 2018 Marketing and Communications Conference in Ottawa, ON.  Hollywood Burbank Airport received the 2018 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the contest’s categories.

“Our industry’s ability to tell the dynamic and compelling story of airports is extremely important to helping us advance as an industry,” said ACI-NA President and CEO Kevin M. Burke.  “Airports like the Metropolitan Knoxville Airport Authority and all of our other winners are going above and beyond in connecting with their passengers and amplifying their message about the airport’s essential role in their local communities. ACI-NA is delighted to applaud the innovative work and the talented individuals who are telling our industry’s story.”

The Excellence in Airport Marketing, Communications, and Customer Service Awards recognizes the quality of work, abundance of talent, and creativity within the marketing, communications, and customer service field of the airport industry. This year the contest received more than 300 entries in 20 categories. For a full list of the 20 categories, click here.

The Social Media Campaigns category recognizes campaigns that connect people through social media and allows them to be integrated in a product, service or overall airport experience.

The 2018 winner for Social Media Campaigns is the Metropolitan Knoxville Airport Authority (MKAA).  Orlando International Airport (MCO) received an honorable mention.

MKAA won the Social Media Campaigns category for their podcast, From the Runway Up. From the Runway Up is the first airport-hosted podcast in the country that focuses on behind-the-scenes airport operations, current aviation trends, and air travel tips. For more information about the podcast or to listen to episodes, visit



The Metropolitan Knoxville Airport Authority owns and operates both McGhee Tyson Airport (TYS) and Downtown Island Airport.